Please be mindful whether the product you are ordering is made to order or stocked (nearly all are made to order).
Products that are made to order will be specified as such on it's product page. Production times vary—please reference the product descriptions for current wait times.
Products that are stocked can be expected to ship within two business days.
You can be confident that we are, at all times, doing our best to complete your order in as timely manner as possible. We will send a shipment notice once your order is complete and ready to ship.
Christmas/Holidays - Items specified as "in time for Christmas" must be shipped via USPS Priority (or else, something faster). We cannot guarantee on time delivery by the courier. If you would like to use USPS Express or FedEx/UPS's expedited options, please contact us right away and we'll get things sorted.
Domestic shipping - You are given a choice between USPS First Class, USPS Priority, or UPS Ground (may be used interchangeably with FedEx Ground). You will receive a shipping confirmation with a tracking number once your order ships.
Orders shipped via USPS First Class will typically take 1-5 business days, depending on your location, while orders shipped via USPS Priority typically take 1-3, depending on location. UPS/Fedex Ground will take up to 5 business days but is the most reliable and is our recommended choice. Insurance is not included by default.
International Shipping - You are given a choice between USPS First Class (up to 3.75 lbs) or USPS Priority. First Class International transit times differ from country to country but typically run around 10-14 business days. USPS Priority International is anywhere from 6-10. All international packages are automatically insured. Customer assumes responsibility for custom fees incurred from imported products—Teranishi is not responsible for any extra fees.
Please note that tracking for First Class International shipments stop when the package leaves the US. Once it leaves the country, it is essentially in the hands of the destination country's custom/postal service. We cannot be held responsible for packages held in customs and it will be the customer's responsibility to claim and recover packages from customs.
If you require an expedited shipping option or prefer a different shipping option other than what is available, please contact us and we can discuss.
We are not responsible for packages lost or damaged in transit. The customer assumes responsibility for shipments. Please choose your shipping service accordingly.
Shipping fees are non-refundable.
We stand behind our products 100%. If for some reason you aren't satisfied with your product, please see below for our return policies.
We will accept returns under the following guidelines:
- Product must be returned in original, unused condition within 60 days of purchase. This is essential as we will not resell anything in used condition and therefore will not take it back. If we see any sign of wear, then it's yours. Leather is tough but wears in quick (this is why we love it, right?) so be ginger if you are contemplating a return.
- Some products may be non-returnable and will be stated as such in it's product description.
- If the product is in original, unused condition, please notify us to open up a correspondence. Once you're given a return authorization, simply repackage it in the original packaging and send it back to us at:
PO Box 2883
Vashon, WA 98070
Upon receipt, we will inspect and if it checks out, we will issue your refund. Please note that shipping is non-refundable, only the value of the product will be refunded.
Please, do not send a product back without proper authorization. Unauthorized returns will be returned to sender. Rejected packages are considered unauthorized and Teranishi will not be held responsible.
In the rare chance that you receive a faulty product:
This will be a case by case basis so no real guidelines can be made. If you notice something wrong with your product, please contact us immediately with pictures detailing the problem as well as a description. We will start correspondence right away to help resolve the problem.
Product condition and refund validity will be made at our discretion.
There is a lot of information covered here but we've done our best to lay it out as straight-forward and honest as possible. We are committed to being totally transparent so if you have any questions whatsoever, please don't hesitate to drop us a line.